What players ask about these terms
If we detect activity that violates our terms—such as multiple rapid deposits from different DANA or OVO accounts, betting patterns that seem designed to exploit bonuses, or gameplay that appears manipulated—we may suspend your account pending investigation. You'll receive a notification with details, and you can contact support to appeal within 7 days.
Yes. Go to Settings > Payment Methods, remove your current QRIS or GoPay details, and add a new one. Your next withdrawal will use the new method. We may ask for verification if you add a payment method under a different name; this protects your account from fraud.
Withdrawal eligibility depends on local law. If you're in an eligible region, withdrawals to DANA, OVO, GoPay and QRIS process within 24 hours of verification. If local law changes or your region becomes restricted, we notify you and suspend new gameplay on your account until you contact support.
After you request closure, your account is marked inactive. Transaction records, gameplay logs and identity verification documents are retained for 7 years per Indonesia regulations and to resolve disputes. Personal data like your phone and email are deleted after 3 years unless you request earlier deletion.
No. Your account is strictly personal and non-transferable. If you share your password or login credentials and another person uses your account, any activity and losses are your responsibility. We recommend using a unique, strong password and enabling two-factor authentication in Settings > Security.
First, check your GoPay transaction history to confirm the transfer was sent. If it shows as pending or failed, contact our support team via live chat with your account ID, withdrawal amount and timestamp. We investigate within 12 hours and either resend the funds or refund your account balance.
Yes. Whether you play Live Football Odds, Hi Lo or Bingo on your browser or our mobile app, the same account rules, payment terms and conduct policies apply. Your account balance and activity sync across all devices in real time.
